Heal with Abha Clinical Counselling • Gurgaon
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Legal & Clinical Compliance

Clinical Confidentiality & Privacy Policy

Effective Date: October 15, 2026 • Last Reviewed: October 2026 • Practice Location: Gurgaon, Haryana, India

1. Preamble & Practice Identity

This Clinical Confidentiality and Data Protection Policy governs the psychological counselling practice of Counsellor Abha, operating under the clinical trade brand Heal with Abha ("Practice", "we", "us", or "our"), with registered consulting operations in Gurgaon, Haryana, India. We are committed to maintaining the highest ethical benchmarks of psychiatric and clinical psychological privacy, strictly abiding by:

  • The Digital Personal Data Protection Act (DPDPA), 2023 (India).
  • The Mental Healthcare Act, 2017 (Section 23 regarding confidentiality of mental health records).
  • The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  • International tele-psychology clinical confidentiality protocols.

2. What Information We Collect

In order to provide ethical, clinically sound, and individualized psychological guidance, we collect specific categories of personal and sensitive data:

  • Direct Client Identifiers: First and last name, preferred pronouns, age, residential city/state, contact telephone number, and email address.
  • Clinical Intake Context: Information voluntarily provided during initial messaging or booking regarding presenting concerns (e.g. marital distress, anxiety, panic episodes, family dynamics, parenting challenges).
  • Session Clinical Notes: De-identified summary therapeutic notes maintained strictly by Counsellor Abha to ensure continuity of care, track therapeutic milestones, and formulate cognitive-behavioral or emotional coping strategies.
  • Billing & Payment Metadata: Transaction reference IDs, date/time stamps, and confirmation receipts generated via UPI or bank transfers. Note: Heal with Abha never collects, stores, or accesses your bank passwords, debit/credit card CVVs, or UPI PINs.
  • Tele-Consultation Metadata: Connection logs, call duration timestamps, and appointment slot scheduling metadata. Therapeutic sessions are never recorded in audio or video format by Counsellor Abha without explicit bilateral written consent.

3. The Sanctity of Clinical Confidentiality & Mandatory Exceptions

Everything disclosed within a clinical counselling session with Counsellor Abha—whether conducted in our Gurgaon clinic or through virtual consultations—is held in strict, uncompromised confidentiality. Neither your family members, spouse, employers, nor acquaintances can access your records without your informed written permission.

Statutory & Ethical Limits to Confidentiality (Duty to Protect):

Under Indian law and clinical psychological ethics, Counsellor Abha is legally and morally bound to break confidentiality solely under the following rare circumstances:

  1. Imminent Self-Harm: If the client expresses an active, concrete intention and plan to end their life or cause catastrophic physical harm to themselves, emergency contacts or medical helplines will be notified to preserve life.
  2. Imminent Harm to Others: Where clear and present danger to the physical safety of an identifiable third person is established.
  3. Child Sexual Abuse / Exploitation: Mandatory statutory reporting required under the Protection of Children from Sexual Offences (POCSO) Act, 2012.
  4. Judicial Subpoena: Under a formal, binding directive issued by a court of competent jurisdiction in India.

4. WhatsApp & Virtual Communication Protocols

Initial enquiries, slot coordination, and direct support interactions are facilitated through WhatsApp at +91-9217715854. WhatsApp communications benefit from end-to-end encryption under Meta's signal protocol. However, clients are advised not to send sensitive financial documents, passwords, or legal papers over messaging apps.

Virtual video consultations are conducted using trusted, encrypted enterprise video channels (Google Meet or Zoom). Clients are strongly advised to join sessions from a private room where conversations cannot be overheard by housemates or colleagues.

5. Data Retention, Storage Security & Wiping

All clinical session summaries are stored in encrypted, password-protected digital repositories with multi-factor authentication, accessible solely and exclusively by Counsellor Abha. In compliance with clinical best practices in India, therapeutic summaries are retained for a minimum of 7 years following the conclusion of therapy, after which records are permanently and securely purged using cryptographic digital wiping techniques.

6. Your Rights Under DPDPA 2023

As a data principal under the Digital Personal Data Protection Act 2023, you hold the following rights regarding your personal information:

  • Right to Summary Information: The right to request an overview of personal and demographic data held by the practice.
  • Right to Correction & Updating: The right to amend outdated or inaccurate contact details.
  • Right to Withdraw Consent: The right to cease therapeutic engagement and withdraw consent for non-essential administrative communication at any time.
  • Right to Grievance Redressal: Dedicated, accessible dispute handling directly with the practitioner.

7. Grievance Officer & Contact Details

For any queries, privacy concerns, or requests regarding your clinical records, please address your correspondence to our Clinical Grievance Officer:

Counsellor Abha — Clinical Practice Director

Practice: Heal with Abha

Clinical Office: Private Therapy Suite, Gurgaon, Haryana, 122002, India

Direct WhatsApp: +91-9217715854

Official Email: care@healwithabha.online

Response Time: All privacy and clinical administrative requests are addressed within 48 business hours.